39oz FAQ — Answers to All Your Questions

39oz's VIP program is built to reward active players. The more you play, the more you gain — higher levels mean bigger bonuses, faster withdrawals, dedicated support, and much more.

VIP Level Structure:

The 39oz VIP Program has 6 levels:

1. Bronze: New players automatically start at the Bronze level. Your first deposit makes you a Bronze member.
2. Silver: Bet a total of BDT 10,000 per month to unlock the Silver level.
3. Gold: Bet ৳50,000 per month to reach Gold level.
4. Platinum: Bet ৳2,00,000 per month to qualify for Platinum membership.
5. Diamond: Bet BDT 500,000 per month to reach Diamond level.
6. Elite: By invitation only — exclusively for the most active and highest-stakes players.

Benefits by Level:

• Bronze:
  • Standard Withdrawal Processing (within 24 hours)
  • Weekly Cashback: 5%
  • Birthday Bonus: ৳500
  • Email Support
• Silver:
  • Fast Withdrawal (within 12 hours)
  • Weekly Cashback: 7%
  • Monthly Reload Bonus: 20% (up to BDT 2,000)
  • Birthday Bonus: ৳1,000
  • Live Chat Support
• Gold:
  • Priority withdrawals (within 6 hours)
  • Weekly Cashback: 10%
  • Monthly Reload Bonus: 30% (up to ৳5,000)
  • Monthly Free Spins: 50
  • Birthday Bonus: ৳2,500
  • Dedicated Account Manager
• Platinum:
  • VIP Fast Track Withdrawal (within 2 hours)
  • Weekly Cashback: 12%
  • Monthly Reload Bonus: 50% (up to 10,000 BDT)
  • Monthly Free Spins: 100
  • Birthday bonus: ৳5,000
  • Invitations to exclusive tournaments
  • Seasonal Gifts & Gadgets
• Diamond:
  • Instant Withdrawal (within 1 hour)
  • Weekly Cashback: 15%
  • Monthly Reload Bonus: 75% (up to ৳20,000)
  • Monthly Free Spins: 200
  • Birthday Bonus: ৳10,000
  • Custom Bonus Package
  • Luxury gifts (electronics, travel vouchers, and more)
• Elite:
  • Near-instant withdrawals (within 30 minutes)
  • Weekly Cashback: 18%
  • Custom Limitless Bonus
  • Monthly Free Spins: 500
  • Birthday Bonus: BDT 25,000
  • Invitations to exclusive events (overseas casino trips, sporting events)
  • Personal VIP host — reachable by phone at any time

How to Earn VIP Status:

• Your total bet amount is calculated every month. Slots, Live Casino, Sports Betting — everything counts.
• The more you play, the faster you'll climb to higher levels.
• View your current VIP level and how far you are from the next tier in your Account Dashboard.

How to Use Your VIP Benefits:

• Cashback: Cashback is automatically credited to your account every Monday.
• Reload Bonus: Must be claimed on the Promotions page during the first week of each month.
• Free Spins: Can be used on specific slot games — you'll receive a notification in your account.
• Birthday Bonus: Automatically credited 3 days before your birthday.

Important Note:

• VIP levels don't reset every month — once achieved, you can retain your level by placing at least 50% of that level's required bets in the following month.
• All VIP benefits are subject to bonus terms and conditions — Terms & Conditions View.
• Elite level is by invitation only — your account manager will reach out to you.

To learn more about VIP benefits or check your current level, log in and go to the VIP Program tab under Account Settings. For any questions, reach out via live chat — our support team is available 24/7.

A locked account can be frustrating, but it's almost always done for security reasons. 39oz may temporarily or permanently lock an account for various reasons. Here are the causes and how to resolve them:

Common Reasons for Account Locks:

1. Multiple Incorrect Password Attempts: After 5 incorrect password attempts, your account is locked for 15 minutes as a security measure.
2. KYC Verification Pending: Your first withdrawal will require identity verification documents. Failing to submit them may result in account restrictions.
3. Suspicious Activity: Logging into the same account from multiple countries or unusual betting patterns will be flagged by the system.
4. Bonus Abuse: Violating bonus terms or attempting to open multiple accounts may result in your account being locked.
5. Voluntary Self-Exclusion: Responsible Gaming Use this option to temporarily suspend your account.
6. Payment Disputes: Credit card chargeback or payment gateway issues.

Solution & steps:

Scenario 1: Multiple Incorrect Password Attempts

• Solution: Wait 15 minutes — your account will unlock automatically after that.
• Forgot Your Password On the Login Page Click "Forgot Password?" and reset it.
• If you don't receive the reset link, check your Spam folder.

Scenario 2: KYC Verification Pending

• Solution: Log in and go to Account Settings > Verification.
• Upload the following documents:
  • ID Document: National ID (NID), passport, or driving licence — the image must be clear.
  • Proof of Address: Utility bill (electricity/gas) or bank statement — no older than 3 months.
• Documents are verified within 24–48 hours of submission. You'll receive a notification by email or SMS.
• If your document is rejected, you'll be notified by email with the reason — resubmit the correct document.

Scenario 3: Suspicious Activity

• Solution: Contact the support team — via live chat, email ([email protected]), or phone.
• Provide your account ID, registered email address, and mobile number.
• The support team will review your activity and, if everything checks out, unlock your account within 24 hours.
• If you're using a VPN, turn it off — VPN usage may appear suspicious.

Scenario 4: Bonus Abuse

• Solution: If your account is locked due to a terms violation, the support team will notify you by email.
• If illegal activity is confirmed (multiple accounts, bonus abuse), a permanent ban may be imposed.
• If there's a dispute, you can appeal to support with evidence.

Scenario 5: Self-Exclusion

• Solution: If you've self-excluded your account, it won't be unlocked until the designated period ends.
• If you have taken a 6-month Self-Exclusion, contact support once that period has ended.
• Immediate unlocking is not available — this is for your security.

Ways to contact support:

• Live Chat: Click the Chat icon in the bottom-right corner of the 39oz homepage — it's the fastest way to get a response.
• Email: [email protected] — responses within 24 hours.
• Phone Hotline: 01800-390399 — available 24/7.

Prevention & Tips:

• Use a strong, unique password — never reuse a password from another site.
• Enable Two-Factor Authentication (2FA) for an extra layer of security.
• Avoid logging in from public Wi-Fi or internet cafes.
• Always provide accurate information during registration — incorrect details will cause issues later.
• Bonus Terms & Conditions Read them carefully — do not violate them.

Most account lock issues can be resolved quickly — stay patient and cooperate with the support team. Providing the required documents and information will get your account recovered faster.

39oz welcomes new players with a generous Welcome Bonus package — 100% bonus on your first deposit plus 100 Free Spins. It's easy to claim, but there are a few terms and conditions to keep in mind.

Welcome Bonus Package:

• Match Bonus: 100% bonus on your first deposit — minimum deposit BDT 1,000, maximum bonus BDT 10,000.
• Free Spins: 100 free spins on popular slot games (usually Big Bass Slot or Buffalo Rising Slot)।
• Validity: Bonuses must be used within 30 days of claiming.

Steps to Claim Your Welcome Bonus:

Step 1: Register

• On the registration page Go ahead and create your account.
• Enter your correct email, mobile number, and personal details — you'll need them for verification later.
• During registration, tick the "I want to receive the Welcome Bonus" checkbox — this is important, otherwise you won't receive the bonus.

Step 2: Verify Your Email

• After registration, a verification link will be sent to your email.
• Click the link — it will activate your account.
• If you don't receive the email, check your Spam folder or click "Resend Email".

Step 3: Make Your First Deposit

• Log in and go to the Cashier page.
• Choose your payment method: bKash, Nagad, Rocket, or Bank Transfer.
• Deposit at least ৳1,000 — anything less will not qualify for the bonus.
• On the deposit page, make sure the "Use Welcome Bonus" option is selected.
• The bonus will be credited to your account within 5 minutes of payment.

Example:

• You deposit BDT 2,000 → 100% bonus = another BDT 2,000 → total playing balance BDT 4,000 + 100 free spins.
• You deposit ৳10,000 → 100% bonus = an extra ৳10,000 (maximum cap) → total ৳20,000 + 100 free spins.
• You deposit ৳15,000 → bonus capped at ৳10,000 (maximum limit) → total ৳25,000 + 100 free spins.

Step 4: Use Your Free Spins

• Free spins will be credited to your account within 24 hours of your deposit.
• Open a specific slots game (e.g. Big Bass Slot) — free spins will be activated automatically.
• Each spin is worth ৳20 — 100 spins in total = the equivalent of ৳2,000.
• Winnings from free spins will be added to your bonus balance.
• Free spins must be used within 7 days — they will expire after that.

Bonus Terms (Wagering Requirements):

• Wagering Requirement: 35x — meaning you must wager 35 times the bonus + deposit amount before withdrawing.
• Example: You deposit ৳2,000 + receive a ৳2,000 bonus = ৳4,000 total. Wagering: 4,000 x 35 = ৳1,40,000 to bet.
• Games where bets count:
  • Slots: 100% (the fastest way to complete your wagering)
  • Live Casino (Roulette, Blackjack): 10%
  • Sports Betting: 20%
• Maximum Bet Limit: Maximum BDT 500 per spin/hand — betting more than this may result in your bonus being voided.
• Validity: Wagering must be completed within 30 days of claiming the bonus.
• Restricted Games: Certain high-RTP slots (e.g. 1429 Uncharted Seas) are not eligible for bonus play — list in the Terms & Conditions View.

Some important notes:

• The welcome bonus is limited to one per player, per household, and per address — creating multiple accounts will result in all bonuses being voided.
• You must be 18 or older to claim bonuses.
• If you'd prefer to play without a bonus, select "No Bonus" at the time of deposit — no wagering requirements will apply.

Check your bonus status:

• Go to Account Dashboard > Bonus Status to check:
  • Current Bonus Balance
  • How much wagering has been completed
  • How much more you need to wager before you can withdraw
  • Expiry Date

The Welcome Bonus is a great way to kick off your gaming journey — you start with more funds and get to explore a wider range of games. Read the terms carefully and play responsibly. If you have any questions about the bonus, contact our support team via live chat.

The wagering requirement (also known as playthrough) is a bonus condition — you must place a specified amount in bets before you can withdraw winnings from a bonus. It sounds complicated at first, but it's straightforward once you understand it.

What is a wagering requirement?

The wagering requirement is a multiplier — it determines the total amount you need to bet by multiplying it against your bonus amount. At 39oz, most bonuses carry a 35x wagering requirement.

Calculation Method:

• Formula: (Bonus Amount + Deposit Amount) x Wagering Multiplier = Total amount required to bet.
• Example 1:
  • You deposit ৳1,000 + receive ৳1,000 bonus = ৳2,000 total.
  • Wagering: 2,000 x 35 = ৳70,000 to bet.
  • This means you must complete BDT 70,000 worth of bets before you can withdraw.
• Example 2:
  • You deposit BDT 5,000 + BDT 5,000 bonus = BDT 10,000 total.
  • Wagering: ৳10,000 x 35 = ৳3,50,000 in total bets required.

How much each game counts:

Not all games contribute 100% to wagering — different games have different contribution rates:

• Slot Games: 100% Contribution
  • If you bet ৳100, the full ৳100 counts toward wagering.
  • The fastest way to complete your wagering requirements.
  • Example: Big Bass Slot, Buffalo Rising Slot, Gonzo's Gold Slot।
• Live Casino (Roulette, Blackjack, Baccarat): 10% Contribution
  • If you bet BDT 100, only BDT 10 will count toward your wagering.
  • Lightning Roulette or Lucky 7 Blackjack Your wagering will be completed gradually as you play.
• Sports Betting: 20% contribution
  • If you bet ৳100, only ৳20 counts toward wagering.
  • Only bets with odds of 1.50 or higher count — bets placed at lower odds do not contribute to wagering.
• Table Games (Poker, Pai Gow): 5% Contribution
  • If you bet BDT 100, only BDT 5 will count toward your wagering.
• Some high RTP slots: 0% Contribution (excluded entirely)
  • Example: Blood Suckers, 1429 Uncharted Seas — these games cannot be played with a bonus or do not count toward wagering.
  • Full List in the Terms & Conditions View.

Tips to Complete Wagering Faster:

• Play slots: The fastest route, thanks to 100% contribution.
• Choose mid-volatility slots: Very high volatility slots (e.g., Bonanza Megaways) are risky — your balance can deplete fast. Low-to-mid volatility is the safer option.
• Place smaller bets: Placing large bets and losing quickly will not complete your wagering. Bet small and play for longer.
• Split Your Budget: If your wagering requirement is BDT 70,000, bet BDT 5,000–10,000 per session — don't try to clear it all in one go.

Track your wagering status:

• Go to Account Dashboard > Bonus Status.
• You can see:
  • Total wagering requirement: e.g. ৳70,000
  • Completed: e.g. ৳40,000
  • Remaining: ৳30,000
  • Expires in: 15 days
• After each bet, the status updates in real time.

What Happens If You Withdraw Before Completing the Wagering Requirement?

• If you submit a withdrawal request before completing the wagering requirement, the bonus and all winnings earned from it will be forfeited.
• Only your actual deposited funds can be withdrawn.
• Example: You deposit BDT 2,000 + receive BDT 2,000 bonus = BDT 4,000. You play and grow it to BDT 8,000. If you withdraw before completing wagering, the bonus and winnings (BDT 6,000) will be forfeited — you'll only receive BDT 2,000.

Stay within the maximum bet limit:

• While a bonus is active, the maximum bet per spin/hand is 500 BDT.
• If you bet more than BDT 500, that bet will not count toward wagering and your bonus may be voided.
• This rule is in place to prevent bonus abuse.

Expiry:

• Most bonuses require wagering to be completed within 30 days.
• Once expired, the bonus and any winnings from it will be forfeited.
• Your deposited funds will remain intact — only the bonus portion will be removed.

A Few Important Tips:

• Check the wagering requirement before claiming a bonus — not all bonuses are the same.
• If you don't think you can complete the wagering requirements, play without taking the bonus — there will be no restrictions on your withdrawals.
• Bonus Terms & Conditions (Terms & Conditions) in full — all the details are there.
• Play Responsibly — do not chase wagering by staking more than you can afford.

Understanding wagering requirements helps you get the most out of your bonus. Play slots patiently, place smaller bets, and keep track of your wagering progress. If you have any questions, our support team is available on live chat.

In Sports Betting, matches can occasionally be cancelled, postponed, or disrupted — due to natural disasters, player injuries, technical issues, or other reasons. 39oz has clear rules on how your bets are settled in these situations.

Different Scenarios & Rules:

1. Cancelled Before the Match Starts:

• Rules: If the match never starts (player no-show, venue issues, etc.), all bets will be voided.
• Bet Settlement: Your full bet amount will be refunded — no win or loss recorded.
• Example: A cricket match is cancelled due to rain before it starts → your BDT 1,000 bet is refunded.

2. Match started but not completed:

• Football: If the match is suspended before 90 minutes are completed:
  • If no official result is declared, all bets will be Void.
  • However, if an official body (FIFA, AFC, etc.) announces a result, the bet will be settled based on that result.
  • Example: The match is stopped at 70 minutes but FIFA announces "Team A wins" → bets will be settled accordingly.
• Cricket:
  • T20/ODI: All bets are void if fewer than 5 overs (T20) or 20 overs (ODI) are completed.
  • If the result is determined by the DLS method, bets will be settled accordingly.
  • Test Match: Once 1 ball has been bowled, the match is considered started — some markets may still be settled even if the match is later abandoned.
• Tennis:
  • If a player retires (due to injury or illness), the player who was leading at the time is declared the winner.
  • However, if the match is cancelled after starting but before 1 set is completed, all bets are void.
  • Example: Player A wins the first set, then retires in the second → A is declared the winner, bets settled accordingly.
• Basketball/Ice Hockey: If less than 75% of the game is completed, bets are Void — otherwise, settlement follows the official result.

3. Match Suspended & Rescheduled:

• Resuming within 48 hours: If the match resumes within 48 hours, the bet will remain valid.
• After 48 hours: All bets will be voided and your money will be refunded.
• Example: A cricket match is rained off on Saturday and resumes Sunday → your bet stands. But if it's pushed to the following week, the bet is Void.

4. Special Scenarios in Live Betting:

• If you place a bet during the match and it is interrupted at that moment:
  • Markets that have already been determined (e.g., "First Goal") will stand.
  • Any markets still undecided (such as "match result") will be settled according to the rules above.

5. For Multiple Bets (Accumulator/Parlay):

• If an Accumulator contains 5 matches and 1 match is voided:
  • The odds for that match will be treated as 1.00 (meaning it has no impact on your bet).
  • Settlement will be based on the results of the remaining 4 matches.
  • Example: A 5-match Accumulator with total odds of 10.0. One leg goes Void → new total odds become 8.0 (if that match's odds were 1.25).

6. Venue Change:

• If the match is played at a different venue:
  • If the Home/Away venue remains the same, the bet stands.
  • If the Home/Away designation changes entirely (e.g., a neutral venue replaces the home team's ground), all bets will be Void.

7. Outcome Changed by Referee Decision:

• Once the official result is announced after the match, bets will be settled accordingly.
• Bets will not be resettled if the result changes later due to VAR or a committee decision.
• Example: A football match ends 2-1 → bet is settled. 2 days later, it's found that 1 goal was offside and the result changes to 1-1 → the bet still stands based on the 2-1 result.

What happens when a bet is voided:

• Your full bet amount will be returned — meaning no win or loss.
• The funds will be credited back to your balance within 1–2 hours.
• Bets placed using a bonus or promo code will not count toward your wagering requirement.

Check Bet Settlement:

• Go to Account > Bet History.
• You can view the status of each bet:
  • Settled: Whether you win or lose.
  • Void (Cancelled): Your money has been refunded.
  • Pending: Match is in progress or awaiting result.
• Click on the bet for details — you'll see the result and settlement reason.

If a dispute arises:

• If you believe a bet was settled incorrectly, contact us via live chat or at [email protected].
• Provide your bet ID, match details, and the reason for your dispute.
• The support team will review within 24 hours and make corrections if needed.
• All bet settlements are based on data from official sports data providers (Betradar, Sportradar) — the chance of a manual error at 39oz is extremely low.

Important Tips:

• Check weather conditions and player injury updates before betting — it reduces the chance of a cancellation.
• Be cautious with live betting — if a match is suddenly suspended, settlement can get complicated.
• It's best to keep the number of matches in an Accumulator low — one Void leg can affect the entire bet.
• For full bet settlement rules, Terms & Conditions Read.

39oz ensures fair and transparent bet settlement in all situations. If any issue arises, our support team is always ready to help. Cycling Bets or Punto Banco Live games like these tend to have fewer such issues, so diversifying your bets is the smarter approach.

Before playing on any online betting or casino platform, verifying its trustworthiness is essential. 39oz is fully licensed, regulated, and secure — here are the details with proof:

1. License & Regulation:

• Licensing Authority: 39oz is authorised under an international gaming licence — licensed by the Curacao eGaming Authority.
• License Number: The license number and seal are displayed in the platform's footer. You can verify them on the official Curacao eGaming Authority website.
• Regular Audits: 39oz is audited annually by an independent third party — covering game fairness, RTP (Return to Player), and financial transaction transparency.
• Result Transparency: All slots and casino games are RNG (Random Number Generator) certified — results are completely random with no manipulation.

2. Data & Financial Security:

• SSL Encryption: 39oz uses 256-bit SSL encryption — all data (passwords, payment details, KYC documents) is fully encrypted. This is bank-level security.
• PCI-DSS Compliant: Payment processing complies with the international PCI-DSS standard — your card and payment details are fully protected.
• Two-Factor Authentication (2FA): Enable 2FA to secure your account — it virtually eliminates the risk of your account being hacked.
• Data Privacy: Your personal information is never sold or shared with any third party. Privacy Policy View.
• KYC Verification: The KYC (Know Your Customer) process complies with international AML (Anti-Money Laundering) regulations — for the protection of both you and the platform.

3. Payment Security & Withdrawal Proof:

• Trusted Payment Partners: 39oz only works with internationally recognised payment providers — bKash, Nagad, Rocket, Visa, Mastercard, Neteller, Skrill, and more.
• Fast Withdrawals: Withdrawals are processed within 24–48 hours — if there's a delay, the support team is on hand to help.
• Withdrawal Proof: Thousands of users withdraw successfully every day. You can find positive withdrawal reviews on Trustpilot and other review sites.
• No hidden fees: No extra charges on withdrawals (minimal fees from the payment provider may apply).

4. Clear Rules & Terms and Conditions:

• All 39oz Rules in the Terms & Conditions Written clearly — no hidden clauses.
• Bonus terms, wagering requirements, and withdrawal rules — all clearly disclosed.
• Users are notified by email of any changes — rules don't change without notice.

5. User Reviews & Ratings:

• Trustpilot Rating: 39oz holds a 4.3/5 rating on Trustpilot, based on 10,000+ reviews.
• AskGamblers Rating: Rated 8.5/10 on AskGamblers, an independent gaming review site.
• Positive Feedback: Most users have praised the fast withdrawals, good game selection, and quality of support.
• Negative Reviews: There are some negative reviews — mostly related to KYC delays or confusion over wagering rules. 39oz responds to every negative review and works to resolve them.

6. Responsible Gaming:

• 39oz Responsible Gaming Fully committed — provides deposit limits, self-exclusion, and session time limit tools.
• Partnered with GamCare and BeGambleAware — resources in place to support players with gambling-related concerns.
• Age verification for 18+ is strictly enforced — minors are completely prohibited from playing.

7. Active Customer Support:

• 24/7 Live Chat: The support team is available anytime — you'll typically get a response within 2–5 minutes.
• Email Support: [email protected] — reply within 24 hours.
• Bangla Support: Bengali-language support is available for users in Bangladesh.
• Proactive Support: If there's a withdrawal delay or account issue, the support team reaches out proactively to resolve it.

8. Long-Term Operations:

• 39oz has been active since 2018 — over 6 years of experience.
• 500,000+ active users across Bangladesh and South Asia.
• New games, promotions, and features are added regularly — the platform is constantly improving.
• 10+ crore BDT paid out every month — proof of the platform's solid financial standing.

9. Technical Reliability:

• High Uptime: 39oz maintains 99.9% server uptime — downtime is extremely rare.
• Fast Load: The website and mobile app load fast — no lag during live betting.
• Mobile Optimized: Smooth Android and iOS apps — great performance across all devices.
• DDoS Protection: Protected against cyberattacks — your user data is safe.

10. Game Provider Partnerships:

• 39oz works exclusively with licensed game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and more.
• All game providers are regularly audited — RTP is guaranteed.
• Big Bass Slot, Lightning Roulette, Gonzo's Gold and other world-renowned games — no fake or untrustworthy titles.

How to verify on your own:

• License Check: Click the license number in the footer → verify it on the Curacao eGaming Authority website.
• SSL Certificate: Check for the lock icon in your browser's URL bar → verify that the certificate is valid.
• Read reviews: Search for 39oz on Trustpilot, AskGamblers, and Reddit — see what other users have to say.
• Test with a small deposit: Start with a ৳500–৳1,000 deposit → test a withdrawal. If it goes through, you can deposit a larger amount.

Why 39oz is trustworthy:

• Transparency: All rules, licenses, and payment methods are clearly disclosed.
• Proven Track Record: Running successfully for 6+ years — millions of users withdraw on a regular basis.
• Legal Compliance: Operates in compliance with international gaming laws — no black market connections.
• User Protection: Responsible gaming tools, self-exclusion, deposit limits — user protection is the priority.
• Support Response: Quick resolution for any issue — user satisfaction is our top priority.

Caution:

• Even though 39oz is completely secure, it's still worth following a few basic precautions:
  • Never share your password.
  • Do not log in on public Wi-Fi.
  • Keep 2FA enabled.
  • Watch out for phishing sites — only log in from https://39oz.app.
  • If you receive a suspicious email or SMS, contact the support team to verify it.

In short, 39oz is fully licensed, regulated, and trusted. Thousands of Bangladeshi users play safely and withdraw every day. Register , Buffalo Rising Slot or Punto Banco Play and enjoy a safe betting experience. If you have any doubts, ask the support team via live chat — they'll show you all the evidence.