Your personal information is a responsibility we take seriously at 39oz. In this Privacy Policy, we clearly explain what data we collect, how it's used, how long it's retained, and what rights you have.
The six principles we follow to protect your data at 39oz
39oz only collects the information genuinely needed to provide its services. No unnecessary data is requested.
Your personal information is never sold to advertisers or third parties. It is used solely to improve our services.
All data transmissions are encrypted with 128-bit SSL technology, keeping your data unreadable to hackers or any unauthorized party.
You have the right to view, correct, and delete your data. A simple email request is all it takes.
A clear retention period is defined for each type of data. Once the period expires, the data is securely deleted.
39oz's Privacy Policy is built on GDPR-inspired international data protection standards.
This Privacy Policy describes in detail how the personal information of 39oz platform users is handled. By accessing 39oz.app, creating an account, or using any of our services, you agree to this Privacy Policy.
Our goal is full transparency — so you can clearly understand exactly how your data is being used. This policy is written in your language for exactly that purpose.
This Privacy Policy should be read alongside 39oz's Terms & Conditions. Together, they form the complete agreement governing your use of the account.
We may update this policy at any time. If changes are made, you will be notified at your registered email address and the updated date will be shown at the top of the page. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Different types of information are collected at various stages of creating an account and using services on 39oz:
Payment Security: 39oz never stores your full payment card number or mobile banking PIN. Transaction reference information is retained solely for verification purposes.
39oz collects information through various methods. You have the right to know about each of them:
| Collection Methods | What Information We Collect | Purpose |
|---|---|---|
| Registration Form | Name, email, mobile | Account Creation |
| KYC Upload | Identity Document, Address Document | Identity Verification |
| Payment Process | Transaction Reference | Financial Security |
| Cookies / Trackers | Browsing Behavior, Device | Experience Enhancement |
| Gaming Session | Bets, wins/losses, timestamps | Responsible Gaming |
| Support Chat | Conversation Content | Service Quality Improvement |
39oz uses your data only for lawful and relevant purposes. Below, we clearly outline the reason behind each use:
To stop receiving promotional emails, click the "Unsubscribe" link at the bottom of any email or contact support. Essential account notifications cannot be turned off.
The 39oz website uses Cookies and similar technologies. Cookies are small text files stored in your browser. Below is an overview of the types of Cookies we use:
You can block or delete Cookies through your browser settings. However, disabling Essential Cookies may cause many platform features to stop working. Most browsers allow you to manage this under Settings > Privacy > Cookies.
A separate retention period applies to each data type. Once the period expires, it is securely deleted:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While the account is active + 5 years | Legal Obligations |
| KYC Documents | 5 Years After Account Closure | AML Compliance |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| Gaming History | 3 Years | Responsible Gaming |
| Support Chat Logs | 2 Years | Service Quality Assurance |
| Analytics Data | 1 year (anonymized) | Platform Development |
| Session Cookies | Automatically deleted at the end of the session | Security |
The above periods may be extended due to legal or regulatory requirements — you will be notified if this occurs.
39oz uses multiple layers of security technology to protect your information:
In the event of a data breach, we will notify affected users by email within the legally required timeframe and advise them on the necessary steps to take.
As a 39oz user, you have several important rights over your own data:
You can request to know what information 39oz holds about you.
You can request correction of any inaccurate or outdated information.
You can request deletion of your information, unless we are required to retain it by law.
You can request that we stop using your information for specific purposes.
You can request an export of your data in a portable format.
You can opt out of promotional communications at any time.
To exercise these rights [email protected]. We will respond within 30 days of receiving your request.
39oz strictly prohibits providing services to anyone under 18. We do not knowingly collect any data from minors.
If a minor is identified: If a user is found to be under 18, their account will be immediately suspended and all collected data will be permanently deleted.
If you suspect a minor is using 39oz, please [email protected]let us know at -.
39oz is an international platform. Your data may be processed or stored on servers outside Bangladesh. In such cases:
If you have any questions about this Privacy Policy, or wish to exercise your data rights:
What Players Often Ask About Privacy & Security
39oz is a web-first platform — no separate app download needed. All games and services are fully accessible directly from your mobile browser.
It's also better from a security standpoint — going directly to 39oz.app is safer than downloading an app from a third-party store. There's no risk of fake or malicious apps.
However, you can create a shortcut on your mobile that looks and feels just like an app:
A 39oz shortcut will then appear on your home screen — tap it to open the site just like an app, with nothing extra installed.
Enabling Two-Factor Authentication (2FA) means that even if someone knows your password, they still cannot access your account — a code sent to your phone is required at the second step.
Steps to enable 2FA on 39oz:
From now on, you'll need to enter this second code along with your password each time you log in. Your account and personal information will be significantly more secure.
Read these pages for more information