Please read these Terms & Conditions carefully before using the 39oz platform. They define the rights and responsibilities of both you and us. Registering or using the platform constitutes your acceptance of these terms.
Key points to know before reading the full details
You must be at least 18 years old to use 39oz. Age verification is required during KYC. Accounts found to belong to minors will be closed immediately.
Every bonus comes with a wagering requirement — typically 30–40x the bonus amount. The bonus funds cannot be withdrawn until the wagering requirement is fully met. Full details are stated in each individual bonus offer.
Deposits are generally instant. Withdrawals may take 1–3 business days to process. KYC verification is mandatory before any withdrawal. Minimum withdrawal amounts apply.
Each person may register only one account. If multiple accounts are created, all accounts will be closed and balances may be forfeited.
39oz provides Deposit Limit, Loss Limit, and Self-Exclusion tools. 39oz reserves the right to take proactive action if problematic gaming behaviour is identified.
If bonus abuse, arbitrage betting, collusion, or any other fraudulent activity is detected, the account will be closed immediately.
These Terms & Conditions apply to your use of the 39oz platform and all its services. By accessing 39oz.app, creating an account, or using any of our services, you are deemed to have fully agreed to these Terms & Conditions.
If you do not agree with any part of these terms and conditions, please do not use the 39oz platform. If anything is unclear, contact our support team — they are happy to help.
These terms and conditions constitute a legally binding agreement. You are advised to read them in full before registering.
39oz reserves the right to amend these terms and conditions at any time. Any changes will be communicated to your registered email address, and the updated date will be shown on the platform. Continued use of the platform after any changes constitutes acceptance of the revised terms.
To open an account and use any service on 39oz, you must be at least 18 years You must be of legal age. When creating an account, you must confirm that you are 18 years of age or older.
Minor Protection: If anyone under the age of 18 creates or attempts to create an account, the account will be closed immediately and all balances will be forfeited.
Only one account is permitted per person, household address, device, IP address, and payment method. 39oz detects duplicate accounts through automated systems.
All information provided at registration must be truthful, accurate, and up to date. Accounts created with false information will be closed. Any changes to your details must be reported to support immediately.
Your account username and password must be kept strictly confidential. Allowing anyone else to access your account is prohibited. If you notice any suspicious activity on your account, notify 39oz immediately.
If we suspect that your account has been accessed by a third party, your account may be temporarily suspended as a security measure.
Know Your Customer (KYC) is an essential part of 39oz's security and compliance process. KYC verification is mandatory before making withdrawals and when certain thresholds are reached.
| Verification Type | Required Documents | Duration |
|---|---|---|
| Identity Verification | NID / Passport / Driving License | 24–48 hours |
| Address Verification | Utility Bill / Bank Statement (within 3 months) | 24–48 hours |
| Payment Verification | BKash / Nagad / Rocket Screenshot | 12–24 hours |
| Source of Income | Will be requested if applicable | 48–72 hours |
To submit your KYC documents, go to the "Verification" section of your account. All documents are transmitted via SSL encryption and stored in GDPR-compliant manner for your security.
Withdrawals will be placed on hold until KYC is completed; however, your account will not be closed and your balance will remain secure. The support team will assist you through the verification process.
Deposits at 39oz must be made using approved payment methods, including bKash, Nagad, and Rocket. Deposits are generally instant, though they may take up to 15 minutes depending on the banking system.
Depositing using a payment method registered in someone else's name is strictly prohibited. Only use bKash/Nagad/Rocket numbers registered in your own name.
Important: If the use of a third-party payment method is detected, funds will be placed on hold and verification of the source will be requested.
Player deposits are held in a bank account completely separate from 39oz's operational funds. This ensures your money is always available and will not be affected by any financial difficulties the company may face.
Withdrawals are typically processed within 1–3 business days. All withdrawals must be made to the same payment method used for the original deposit — this is mandatory for anti-money laundering compliance.
| Subject | Details |
|---|---|
| Processing Time | 1–3 business days |
| KYC Requirements | Mandatory before first withdrawal |
| Payment Methods | Withdrawal to Original Deposit Method |
| Minimum Amount | Listed on the Cashier page |
| Bonus Balance | Withdrawable only after wagering is complete |
| Withdrawal Fee | Usually free |
Unusually large withdrawal amounts may require additional verification, which can extend processing times. Please contact our support team if you have any questions.
39oz offers a range of bonuses and promotions — including a welcome bonus, reload bonuses, free spins, and loyalty rewards. Each bonus has its own terms, which are clearly stated alongside the offer.
A Wagering Requirement must be met before a bonus can be withdrawn. For example, a ×30 requirement on a ৳1,000 bonus means you must wager ৳30,000.
Creating multiple accounts solely to claim bonuses, or using low-risk betting strategies (Bonus Hunting/Arbing), is strictly prohibited. If such activity is detected, bonuses may be cancelled and the account may be closed.
Before claiming any bonus, always read the associated Wagering Requirement, time limit, and game contribution rates.
A maximum bet limit applies to each spin or bet while a bonus balance is active and before wagering is complete. Exceeding this limit may result in the bonus being forfeited.
39oz's Sports Betting section lets you bet on a wide range of sporting events, including cricket, football, cycling, and more. All bets can be placed either live or pre-match.
Payouts are made at the odds set at the time the bet was accepted. Decimal odds are used. Winning payout = stake × odds.
You can combine multiple selections into an Accumulator bet. If all selections win, the odds are multiplied together for your payout. A single incorrect selection means the entire bet is lost.
In-Play betting is available during live matches. Live odds change rapidly — if the odds shift after you submit a bet request, the system will display the updated odds and ask you to confirm.
Disconnection: If your connection drops before a bet is successfully placed, the bet may not be accepted. Please verify your bet history in your account.
All casino games at 39oz are sourced directly from the world's top licensed providers. The RTP (Return to Player) for each game can be found in the game's information section.
All game outcomes are determined by RNG (Random Number Generator) which is regularly audited by independent auditors. 39oz does not interfere with game results in any way.
If your connection drops during a slot spin, the result is saved on the server. Once you reconnect, the outcome will be displayed automatically and any winnings will be credited to your balance.
Abnormal payouts displayed as a result of a software error are not valid. 39oz reserves the right to void such payouts. All bets placed during the period of the error will be reviewed.
In Live Dealer games, the dealer's decision is final. If a game is interrupted due to a technical issue, it will be resolved in accordance with the provider's rules.
Responsible Gaming is always the top priority at 39oz. We believe gaming is meant to be entertainment — it should never be a source of financial stress or mental strain.
These tools are available in the Responsible Gaming section of your account. Limit reductions take effect immediately, while increases take effect after 24–72 hours.
For more details, please see our Responsible Play View page.
For details on how 39oz collects, uses, and protects your personal information, please refer to our Privacy Policy page. The Privacy Policy is an integral part of these Terms & Conditions.
39oz reserves the right to temporarily suspend or permanently close your account in any of the following circumstances:
Before closing an account, 39oz will review the case before making a decision. Any real deposit balance (excluding bonuses) is generally refunded, provided there is no evidence of financial misconduct.
You can close your account at any time by contacting support. Once Self-Exclusion is activated, your account cannot be reopened before the specified period ends.
39oz may modify, add to, or remove any part of these Terms & Conditions at any time. For significant changes:
These Terms & Conditions are governed by the laws of the relevant international gaming licensing authority. Any disputes will first be handled through 39oz's internal dispute resolution process.
If any part of these terms is unclear, please contact our support team at any time for assistance.
Frequently Asked Questions About Our Terms & Conditions
Yes, 39oz periodically hosts slots tournaments and leaderboard-based competitions. These are typically limited to specific games or game categories.
The general rules for tournaments are as follows:
Tournament prizes are typically awarded as cash or free spins and are subject to bonus terms and conditions.
There are several ways to get support at 39oz. Assistance is available in Bengali across all channels:
Service Hours: Live Chat is available 24/7, every day of the week. Email support is also available 24/7, though response times may be slightly longer.
For urgent matters — such as account security or suspicious transactions — contacting us directly via Live Chat is strongly recommended.
Read Other Important 39oz Policies